KACWASCO MANAGEMENT SIGN PERFORMANCE CONTRACTS TO ENHANCE SERVICE DELIVERY
Kakamega County Water and Sanitation Company (KACWASCO) management led by Acting CEO Madam Christabel Ashiono today signed performance contracts to enhance service delivery at the water company.
The exercise which was presided over by the Company’s Board of Management chairman Prof Laban Ayiro sets targets for each staff as part of the efforts to streamline services at the company.
Prof Ayiro urged the staff to ensure they meet the targets they have set for themselves as part of efforts to improve services.
“I appreciate the Management for implementing the performance contracting process. This is a commitment by staff to ensure efficiency and effective service delivery to customers,” said Prof Ayiro.
He asked the officers to live to their commitments to ensure enhanced revenue collection and provision of quality services to the customers.
“Performance Contract is like a covenant. This time we have to do things differently to achieve our targets and also offer quality services. We will be doing monitoring and give feedback to ensure we achieve our targets,” he said.
Madam Ashiono said the Company has established a Monitoring and Evaluation Committee to spearhead the process urging the committee to work closely with other staff for the overall goal of enhancing service delivery.
“Let us take performance contracting with the seriousness it deserves because we will appraise each staff and performance of each staff will be pegged on the targets set,” said Madam Ashiono.
Earlier, Prof Ayiro during a meeting with all Company staff unveiled Madam Ashiono as the acting CEO urging the staff to give her the much needed support for the growth of the Company.
“Let us give our CEO support to stabilize the Company and for its growth,” he said.
He urged the staff to focus on service delivery instead of peddling lies and propaganda that can affect operations and growth of the Company.
On her part, the CEO promised to advance teamwork and open door policy to enable staff have a conducive working environment.
“My vision is to have a united and focused workforce. I will endeavor to forge a working relationship with every staff so that each staff feels part of the Company,” she said.
Later the Chairman, CEO and some of the managers visited and inspected ongoing maintenance works at Tindinyo treatment plant and mainline, and construction of Lirhanda water tank.
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