Most FAQs

We have an office at our HQ in Kakamega, and at other offices in each Area and Scheme as follows:

Mumias Town; and Butere Town

Khayega (for Shitoli Area);

Shinyalu; Muranda; Tindinyo;

Malava Town;


HQ: 0799085696 | 056-02030355

Kakamega Area: 0702378588

The respective  Area/Scheme managers

Respective Area/ Scheme Managers

Visit the office for an application form, fill it, pay Ksh 500/=and Ksh 1500/= at Family bank for meter deposit and survey fee.

3 days subject to availability of meters.

Visit the office for the payment plan

Fill account termination form and request for the deposit, deposit given after 2 weeks

Use our USSD Code, on your phone dial: *873*048# then select Option 1 (Query Bill). Then Enter your Account Number, e.g 11150009

Use any one of these methods:

KCB A/C 1273194454

Posta pay  -Any post Office

M-pesa  pay bill 772153

This is the fee charged for reconnection when your connection gets disconnected due to non-payment of your bill beyond the bill due date.